Refund policy

If, for any reason, you are not fully satisfied, we offer an easy and transparent return or exchange process.

You can always contact us for any return question at contact@90simpact.com.

1. Eligibility for Return & Exchange

Items can be returned or exchanged within 10 days of delivery.
Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Accessories, intimate wear, and items purchased on final sale/clearance are not eligible for return or exchange unless defective.

2. Conditions for Exchange

Exchanges are subject to product availability.
If the requested exchange item is out of stock, you may choose an alternative product or opt for a store credit/refund (as applicable).

3. Return & Exchange Process

Contact our customer care at contact@90simpact.com within the return window.
Provide your order ID, reason for return/exchange, and product images (if defective/damaged).
Once approved, we will arrange a reverse pickup from your address (serviceable pin codes only).
After quality inspection, your replacement, refund, or store credit will be processed.

4. Refunds

Refunds will be initiated within 5–7 business days after the returned product passes quality checks.
Refunds for prepaid orders will be credited to the original payment method.
COD refunds will be processed to the bank account you provide.

5. Non-Returnable Items